FREQUENTLY ASKED QUESTIONS

❓ Frequently Asked Questions (FAQs) – Zestro.store

We’ve put together answers to some of the most common questions our customers ask.

🛍 Orders & Products

Q: How do I place an order?
A: Simply browse our collection, add your favorite products (watches, wallets, or caps) to the cart, and proceed to checkout.

Q: Are your products genuine?
A: Yes! We provide premium quality accessories carefully curated to ensure durability, comfort, and timeless style.

🚚 Shipping

Q: Do you ship nationwide?
A: Yes, we ship across Pakistan.

Q: How long does delivery take?
A: Local orders are delivered within 3–7 business days. International orders may take 7–15 business days.

Q: Do you provide tracking?
A: Yes, once your order is shipped, you’ll receive a tracking number via email or SMS.

💳 Payments

Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD), Bank Transfer, and Online Payments (where available).

Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed through secure third-party payment gateways.

🔄 Returns & Refunds

Q: Can I return a product?
A: Yes, returns are accepted within 7 days of delivery, as long as the product is unused, in original condition, and with all packaging.

Q: How do I request a refund?
A: Email us at support@zestro.store with your order number. Once approved, refunds are processed within 7–10 business days.

Q: Are there items that cannot be returned?
A: Yes. Gift cards, discounted items, and personal-use products are non-returnable.

📞 Customer Support

Q: How can I contact Zestro.store?
A: You can reach us at storezestro@gmail.com or via WhatsApp at +92317700679 for quick support.

Q: What are your working hours?
A: Our support team is available Monday – Saturday, 10:00 AM to 8:00 PM (GMT+5).